Shipping & Returns
All items of ‘In-Stock’ products are processed from our Australian Warehouse within 1-3 days, after processing, delivery time with Australia Post takes between 2-7 business days depending on the location within Australia. We charge as per Australia Post Satchel rates (500gm, 1kg, 3kg, 5kg) relevant per order. Items that exceed these Satchel Rate prices maybe quoted separately.
In regard to ‘Back-Order’ products we will advise you of an expected delivery date, for when items are expected to be received in our Australian warehouse. Once received they will be processed within 2-3 days and then sent via Australia Post.
For items that are ‘Pre-Order’, these are processed within 2-4 days, this time-frame allows for order verification, quality check and packing.
After Processing for Pre-Order products, Delivery time will take up to 1-2 weeks and will be delivered by Australia Post to your location.
Our Supplier may send your parcel direct from their warehouse to assist with you receiving your items in a timely manner.
If any of these time-frames above vary for your order, we will contact you direct via email to advise.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item we are not able to supply. However, we will offer you a store credit for any item that is unexpectedly not available.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange. Please contact us via the contact page within 7 days from delivery.
PLEASE NOTE: no exchanges or returns are offered for sale items.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
By ticking ‘I Agree to the Shipping Policy’ at the checkout, this means you understand and agree with the above information.